FAQ
FAQs
We are continuously expanding our network across Kisumu. To check if your area is covered, please contact our customer service team or use the coverage map available on our website.
Signing up is easy! You can visit our website and fill out the online registration form, call our customer service line, or visit one of our local offices in Kisumu. Our team will guide you through the process and help you choose the best plan for your needs.
We offer a variety of internet speed packages to suit different needs, ranging from basic plans for light browsing to high-speed plans for heavy streaming, gaming, and business use. Contact us to find the right plan for you.
Installation typically takes 1-2 business days after your order is confirmed. Our team will schedule an appointment that is convenient for you.
Yes, a one-time installation fee applies for new connections. The fee covers the cost of equipment and installation services. We occasionally offer promotions with discounted or waived setup fees, so be sure to ask about any current offers!
Absolutely! You can upgrade or downgrade your plan at any time. Simply contact our customer service team, and they will assist you with making the changes to your account.
If you experience any issues with your connection, our customer support team is available 24/7 to assist you. You can reach us by phone, email, or through our website’s live chat. We will work to resolve the issue as quickly as possible.
Yes, we provide customized internet solutions for businesses of all sizes. Our business packages offer higher speeds, dedicated support, and additional services tailored to meet the demands of your enterprise.